Effective Date: 26 July, 2026
Welcome to NAK Clean Team. These Terms of Service (“Terms”) govern your use of our landing page, website, and the cleaning services provided by NAK Clean Team (“we,” “us,” or “our”).
By booking a service, requesting a quote, or otherwise engaging with NAK Clean Team, you (“the Client”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Services Provided
NAK Clean Team provides professional residential and commercial cleaning services. The specific scope of work for your appointment will be agreed upon during the booking or quoting process.
- What We Do Not Do: For the safety of our staff and to maintain our standards, our cleaners are strictly prohibited from:
- Cleaning up biohazards, human or animal waste, blood, or bodily fluids.
- Mold remediation or asbestos removal.
- Lifting or moving heavy furniture (over 30 lbs).
- Cleaning exterior windows or high areas requiring ladders beyond a standard 2-step stool.
- Pest control or cleaning severe hoarding situations.
2. Booking and Estimates
All quotes provided online, via email, or over the phone are estimates based on the information provided by the Client.
- If our team arrives and finds the property requires significantly more time or labor than initially described, we reserve the right to adjust the price or refuse service. We will always communicate any price changes to you for approval before commencing work.
3. Cancellations and Rescheduling
We understand that life happens, but last-minute cancellations severely impact our scheduling and our staff’s livelihood.
- Notice Required: We require a minimum of [24/48] hours’ notice to cancel or reschedule an appointment without penalty.
- Late Cancellation Fee: Cancellations made less than [24/48] hours before the scheduled appointment will be subject to a [$50 / 50%] cancellation fee.
- Lockouts: If our team arrives at the scheduled time and cannot gain access to the property (e.g., no one is home, wrong code provided, key missing), this will be treated as a late cancellation and the fee will apply.
4. Payment Terms
- Due Date: Payment in full is due on the day of your scheduled service, immediately upon completion.
- Accepted Methods: We accept [Credit Cards, E-transfers, Cash, etc.].
- Late Payments: Invoices not paid within [e.g., 7 days] of the service date may be subject to a late fee of [e.g., $15 or x% per month].
5. Access and Preparation
To ensure you get the best possible clean, we ask that you:
- Pick up clutter, clothing, and toys off the floors and surfaces before we arrive.
- Secure all pets in a crate or separate room. We love animals, but for their safety and ours, they should be kept away from the cleaning areas and equipment.
- Provide clear instructions for property access (keys, alarm codes, gate codes) prior to the appointment.
6. Liability and Damages
Our staff is trained to treat your home with the utmost care and respect. However, accidents can occasionally happen.
- Reporting: Any damage or breakage must be reported to NAK Clean Team within 24 hours of the service completion.
- Pre-existing Damage: We are not liable for damage caused by improper installation, pre-existing wear and tear, or items that were already broken (e.g., wobbly shelves, heavy mirrors hung with weak wire).
- Fragile Items: We ask that you safely store away highly fragile, irreplaceable, or sentimental items prior to our arrival. We assume no liability for damage to these items if left out.
- Limit of Liability: Our maximum liability for any damage is limited to the cost of the cleaning service provided on that day, or the repair/replacement of the item via our company insurance, at our sole discretion.
7. Health and Safety / Right to Refuse Service
We reserve the right to refuse or terminate service at any time if our staff feels unsafe, threatened, or if the working environment is deemed hazardous or sanitary limits are exceeded (e.g., presence of pests, illegal substances, or biohazards). In such cases, the cancellation fee will apply.
8. Satisfaction Guarantee
We strive for a 5-star clean every time. If you are not satisfied with an area we cleaned, please contact us within 24 hours of the service. We will happily return to re-clean the specific area in question at no additional charge. We do not offer cash refunds.
9. Modifications to the Terms
We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting to our landing page or website. Your continued use of our services constitutes acceptance of the revised Terms.
10. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
- Business Name: NAK Clean Team
- Email: hello@nakcleanteam.com
- Phone: +1 416-514-6667
